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Frequently Asked Questions

Laundromat

We open at 7 a.m. and close at 9:00 p.m.

7:59 p.m.

8:29 p.m.

A normal wash takes about 30 minutes and a normal dry takes about 30 minutes. This way you're done by the time we close.

I'm sorry, we cannot hang dry or air dry laundry.

Our service is a wash, dry and fold only. No, we do not hang any items.

Ozone is considered to be nature’s disinfectant. It has a distinct smell, similar to a summer rainstorm, because lightning is one of the ways nature produces ozone. It kills viruses, bacteria and mold. It softens your clothes, removes odors and sanitizes your laundry. We hope you enjoy this added benefits of ozone.

Wash & Fold

You can leave your laundry with us any time during operating hours. 

We use only premium laundry products when we launder your clothes. 

Absolutely not. We will never mix your laundry order with anyone else. We know that this leads to mix ups and cross contamination. 

Most orders are completed in 24 hours. (Sometimes faster)

No, we are not able to read individual label washing instructions. We use best practices of laundering. We wash in cold water and dry on low or medium heat. If you have an item that requires special care, please make a note and bag separately for our launderers.

Pickup & Delivery

We offer pickup and delivery services Monday - Friday.

There is a $45 minimum order for pickup and delivery.

Your pick up and drop off place should be in a safe area that you feel comfortable leaving your items. Most customers will leave at their front doors.

Simple click on the "Schedule a Pickup" button and input your information. It takes less than 2 minutes. 

Absolutely. When you place your order online there is a section called Preferences where you can specify things you want done every time that we do your laundry. There is also a section called Special Laundry Instructions where you can ask for something for this particular order. For instance, if you want us to spot treat a stain on one of your items. 

There is not. You can cancel service at any time, but we know that as long as we continue to provide you with outstanding service you will stay with us. 

Like other online services, we will ask for your credit card information when you place your order. Your card will not be charged until your order is complete. 

We recommend putting your laundry in a laundry bag or a trash bag that can be cinched closed. 

You can always log into your account and place your service on hold until you return from vacation. 

We recommend unbagging your items ASAP. This is especially important for duvets and down comforters. Due to humid temps and the goose feathers, it can be difficult to completely dry large bedding. There is always the possibility they may need more time to air dry at home.

Yes, we cannot accept items that are soiled from:

  • Bodily fluids of a human or pet; tar; black mold; bedbugs or hazardous chemicals
  • We do not launder leather or items that require dry cleaning only.